>  Emergency After Hours Support return to About Us
The iProcesSmart commitment to you does not stop at 5:00pm or take weekends off! Our expert Emergency After Hours Technical Support Engineers are on call 24 hours a day, 7 days a week to help...
  • minimize the damaging effects of unexpected equipment or process down time.
  • provide troubleshooting and setup assistance for all Industrial Automation products, including DeviceNet and software packages.
  • check the availability of a replacement part(s).
  • schedule any necessary field service.

Note that this service is intended for emergencies only and carries a $350.00 fee per incident.

To access this service, it's easy as 1, 2, 3...

Call the emergency hot-line number at 1-510-352-8199.
Give the Operator a contact name, phone number and a description
of the problem you're having.

The Operator then pages an engineer for you
and conveys the information you provide to an Omron engineer.

An engineer will call within 30 minutes...
after assessing your circumstances, a solution will be provided.
After Hours support is $350.00 per service incident. If replacement parts are required, the list price of the part(s) plus shipping will also be charged.